How to Make Complaints Against Online Casinos

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All of the online casinos that we have reviewed & recommended for you right here on this website are fully licensed by trusted authorities in well-known online gambling licensing jurisdictions, plus they are also monitored by independent third party organisations. Most of our featured online casinos are licensed either by the Malta Gaming Authority, by the UK Gambling Commission, by the Gibraltar Regulatory Authority or by the Curacao Internet Gaming Association / CIGA.

If you do have a genuine complaint about any of these casinos you can start by lodging a direct complaint with the actual casino. 99.9% of all complaints will be resolved in no time at all through the casino’s own complaints department. However, if your questions are going unanswered or if you think that the casino is not doing enough to resolve your issue, the next step would be to try and get hold of the authority that issued the casino a license, but only as a last resort.

When you lodge a complaint, it would be a good idea to provide as much evidence as possible and this means that you should try and support your complaint with as many screenshots as possible and any other evidence that you feel will be useful. It shouldn’t take any longer than 48 hours to receive some kind of response from the complaints department, but in most cases you should receive an instant automated response, or you may even receive some other kind of direct response from an actual person within just a few hours.

If you sign up to an UNLICENSED online casino you wouldn’t have this safety net available and this is why we only recommended playing in a fully licensed online casino. You will only receive the proper legal backing that you are entitled to as a player when signing up to a fully licensed online casino.

Before you go ahead and lodge a complaint, just make sure that you have read thoroughly through the casino’s policies, terms & conditions. For example, players often fail to read through the bonus T’s & C’s when claiming a bonus and don’t realise that they have to complete the wagering requirements before they can withdraw their winnings. Wagering requirements also generally need to be completed within one week or within one month of accepting the bonus, or they can end up losing their bonus cash which often leaves players feeling cheated by the casino.

To contact the casino directly you can head straight to the ‘contact us’ section or to the ‘support’ section and this will give you a list of appropriate email addresses or telephone numbers. If you can’t seem to find this information anywhere you may just need to launch the live chat and then ask them for further assistance. You may have to wait in a queue for a few minutes, but the live chat response time at most of our featured Australian online casinos is usually just a matter of seconds and there’s generally never any waiting around.

You will also find that all of our Microgaming powered casinos are eCOGRA certified. eCommerce Online Gaming Regulation and Assurance is an internationally accredited online casino testing agency which has been keeping players safe and dealing with player’s complaints since 2002. You can contact eCOGRA directly should you have an unresolved complaint about any of our top-rated Microgaming casinos.

This is a London-based, non-profit organisation and wherever you see the eCOGRA ‘Safe & Fair’ seal of approval at an online casino, you can pretty much guarantee that you won’t run in to any problems at the casino and you can always count on eCOGRA being able to resolve most issues for you.

Guides for Beginners